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Holiday Rental Terms
and Conditions Keys must be collected from our office and full payment made then unless other satisfactory arrangements have been made. Office hours are: Mon to Fri 9 – 5. Sat, Sun 9.30 – 3. We accept credit and debit cards, cash, travellers cheques ($AUD) and personal cheques (by prior arrangement.) Cancellations: A 50% (of the booking value) cancellation fee applies unless we can replace the booking, then there is only a $30 fee to cover administration costs. You may elect to keep the balance of the deposit against a future booking or we will refund it. We cannot refund unused parts of a booking ie: if you have to leave early or arrive late. Please make every effort to ensure that no items belonging to the holiday premises be inadvertently taken away with you ie cutlery, storage containers, pillows. Charges may apply. Lost keys: we need to charge $15 to cover lost keys. Advance bookings: Any bookings are made in good faith by this agency Should the premises booked become unavailable through actions outside of our control we will refund the deposit if we cannot find you suitable alternative accommodation. Any personal items left behind will be held at our office for 6 weeks pending your making arrangements for them to be collected or posted. After this time the items will be donated to a local organization/charity. Vacating times: We will make every effort to allow early check in and late check out if possible. If we have another booking for that day check out will be 10 am. Damage: We will charge for any damage other than normal breakage and wear and tear. |
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